Notification of intent to claim must be filed immediately (as soon as the possibility of a claim is
known) to allow investigations to occur in a timely manner. After notice of intent to claim is
submitted, the full claim package must then be submitted to Rome within 60 days so
that it may be
filed with the carrier of contract in a timely manner on your behalf.
- Any visible inconsistencies or shortagesmust be noted directly on the Bill of
Lading (BOL) or
the delivery receipt (POD) prior to the driver's departure and signed by the receiver.
- Any damages or shortages discovered upon unpacking the freight are considered concealed claims
and must be reported to Rome within 24 hours of the delivery so that Rome can
alert the carrier
of contract immediately (due to strict timeline restrictions for concealed loss claims).
- In the event of a damage claim, pictures of the freight must be taken upon
delivery ensuring
the damages are clearly shown and if possible, including photos of how the product was packaged
and shipped.
- All salvage must be retained until the claim investigations are completed. If disposal or
repairs are required, you must advise Rome immediately and we will obtain written authorization
from the carrier of contract or their insurer to proceed beforehand.
- For your claim investigation to conclude, all freight charges related to the shipment
must be paid in full. Proof of payment is required as part of the claims package
submitted:
For Canadian shipments: O. Reg. 643/05
CARRIAGE OF GOODS | ontario.ca (see paragraph 12-ii)
For US shipments: "ICC regulations prohibit withholding payment of freight bills because
of a pending claim (Administrative Ruling No. 128)".
-
Claims packages must be submitted with required supporting documentation within 60 days of
delivery/non-delivery.
- The following documentation must accompany the claim submission to be sent to the responsible
carrier. **These documents are not required at the time the initial claim is submitted,
however,
will be required shortly thereafter**:
- Submission of the claim in full on the next page (after clicking "Start Claim" below).
- o Copy of the supplier invoice for the shipment outlining the cost of the damaged or
shorted goods. Please note: if the claim is for repair costs, please enclose a repair
estimate outlining all labour charges and cost of the replacement parts.
- Copy of the original signed Bill of Lading (BOL)/Proof of Delivery (POD).
- For damage claims, please submit photos of the freight.
- Proof of freight payment for the shipment.
Please be advised: Maximum liability may be $2.00 per pound unless
otherwise specified. We kindly ask that you allow 30-90 days for the claim investigation
process.
